KYC verification guidance for Canadian visitors
PalmSlots has a separate Know Your Customer (KYC) policy in its legal area. Verification confirms that an account is used by the stated person and that a payment route belongs to them. A review may be requested for a withdrawal, after a change to key account data, or because of a security check. The specific message in the signed-in account is always authoritative.
Documents that may be requested
The public homepage does not state a final list. These categories should therefore be submitted only if PalmSlots asks for them in your personal request.
| Possible category | What it is used for | Check before uploading |
|---|---|---|
| Photo ID | Name, date of birth and identity | Valid, complete and clearly readable document |
| Proof of address | Matching residential address | Name, address and permitted issue date visible |
| Payment proof | Matching a method used | Show only the areas expressly requested |
| Selfie or authenticity check | Matching the ID document | Follow the current instruction in the secure process |
| Additional source-of-funds proof | Extended security or AML review | Submit only after a specific, understandable request |
Do not send documents unsolicited to an unknown address. Use the protected account upload or exactly the support route named in the request.
Prepare legible files
Photograph documents in even light without reflections. Show all four edges and keep text and photo sharp; do not crop security features. Where both sides or multiple pages are requested, upload them in the stated order. Your account name, date of birth and address must match the requested evidence. Do not fix typos with image editing; contact support via Contact. Use only a payment method that is your own.
Verification process
| Step | What happens | What you can do |
|---|---|---|
| 1. Request | A specific request appears in the account | Read the scope and permitted file formats fully |
| 2. Upload | Files are sent through the intended channel | Check legibility and completeness before sending |
| 3. Review | Details and evidence are matched | Watch account messages for questions |
| 4. Supplement | A new or additional document may be requested | Address only the specific gap |
| 5. Result | Review status is updated in the account | Then check the separate payment status |
Review, pending and processing
PalmSlots does not state fixed public timeframes for these stages. They remain separate and must not be added into a guaranteed total duration.
| Phase | Meaning | Publicly confirmed duration |
|---|---|---|
| KYC review | Review of submitted identity data | Not published |
| Pending | Withdrawal request is still open in the system | Not published |
| Processing | An approved payment is technically processed | Not published |
| Payment provider | Transfer by bank, card, wallet or blockchain | Method-dependent; no standard duration published |
Successful KYC is therefore not a promise that a provider will credit a payment immediately. Payments explains the method-dependent stages.
KYC and withdrawal
Open checks may have to be completed before withdrawal. Keep details current, do not open parallel accounts, and answer questions through the secure channel. If another document is requested, compare the message with the earlier upload: legibility, recency or a missing page is often the issue.
| Review status | Meaning for withdrawal | Sensible next step |
|---|---|---|
| No request visible | No additional KYC task is displayed | Check details and payment status in the account |
| Documents requested | Withdrawal can remain open until review | Upload only requested items securely and completely |
| Supplement requested | Existing proof is insufficient | Correct the named deficiency precisely |
| Review completed | KYC is finished; payment can still process separately | Continue following pending and processing status |
If a request seems unclear, upload nothing first. Open signed-in support or use the official contact route. Registration explains correct data entry before a first payment.
Canadian visitors should use only the secure account route and check the current terms for the verification steps and regional eligibility that apply to them.