Responsible Gambling

Gambling is entertainment and involves a risk of losing money. It is not a way to earn income, repay debt or solve financial problems. A useful starting point is to decide in advance what amount and what time you can spend without pressure, then to stop when either limit is reached.

Plan your spending and time

Set an entertainment budget before you play or place a bet. Do not increase it to chase a loss or to qualify for a promotion. A bonus, a task or a live event does not change the risk involved, and taking part should not make you spend more than planned.

Set a finishing time as well. Pauses can create distance from quick decisions, particularly in fast games or live betting. If you notice that you are playing longer or more often than intended, step away from the account before making another deposit or wager.

Avoid making gambling decisions when tired, upset or under financial pressure. Returning later does not recover a loss, but it can make it easier to reassess whether the activity still fits the limits you set.

Recognise when to stop

Take warning signs seriously. They can include feeling pressure to recover losses, hiding gambling activity, neglecting financial commitments or finding that gambling is taking more time than planned. Speaking with someone you trust can be a useful first step. Independent organisations such as Gamblers Anonymous, Gambling Therapy and GamCare also provide support information.

If gambling causes acute distress or you feel you are losing control, stop gambling and seek professional or independent help in your country. Account features and support information are not a replacement for emergency or professional assistance.

You do not need to wait for a crisis to change your routine. A shorter session, a longer pause or choosing not to take part in a promotion can all support the budget and time limit you have chosen.

Protect your account and family

Keep passwords, payment cards and account access private. Sign out after using a shared device and do not leave a signed-in account available to a child or another person. These simple measures also help protect minors from gambling content and unauthorised account use.

Only the account holder should use the account and the payment method linked to it. If you are concerned about access or security, use the official support route described on Contact.

Take a break or self-exclude

Check the safeguards shown in your account and read their effect before using them. To request self-exclusion, contact customercare@palmslots.com. Processing can take up to 10 business days. If the matter is urgent, use live chat or support@palmslots.com straight away.

For help with the available contact routes, see Contact. Review Bonuses and Payments carefully, but do not let an offer or payment decision override the budget and time limits you set.