Frequently asked questions

This FAQ covers common PalmSlots account and product questions. The current account display, cashier, bet slip and specific promotion or game rules remain decisive for an individual account. Availability can depend on location and account status.

Registration, access and account security

How do I register? Select “Register now” and provide the requested registration information. You must be at least 18, or meet a higher local minimum age where it applies. Check that use is lawful in your jurisdiction before registering.

Why have I not received an activation email? First check the email address used at registration and the relevant inbox folders. If the message is still missing, contact support with the registered email address and a short description of the issue; never send your password.

How do I reset a password? Use the “Forgot password” option and follow the account recovery prompts. Have the registered email address or username available. Keep the new password private and sign out fully after using a shared device.

Can someone else use my account? No. An account is for the account holder’s personal, non-commercial use, and only one account is permitted per person. Do not share the password or leave payment cards and a signed-in account accessible to another person.

Verification, deposits and withdrawals

Why may verification be requested? Verification can be requested during registration, before a withdrawal or as part of a security review. A request may ask for a photo ID, a selfie with the ID, or a bank statement or utility bill. Proof of address is normally expected to be no more than three months old.

What happens while a check is pending? Access to a service, payment or withdrawal can be restricted until the review is complete. Submit requested documents only through the intended protected account route. KYC Verification explains the general document process.

Which payment methods and limits apply? The methods and limits available to you are shown in the cashier. They can vary by account and location. For betting, the relevant limits or options are shown in the bet slip. Use a payment method in your own name and review Payments before proceeding.

Where can I check a transaction? Review the account history for account activity. If you have a payment question, note the date, method and details shown in the account before contacting support; do not send complete card details.

Games, bets and offers

What can be available on PalmSlots? The offer can include casino, live casino, sportsbook, live betting, virtual sports and esports. The selection visible to you can vary by location and account. See Casino Games, Live Casino and Sports Betting for product context.

How are game results and bets settled? Results and settlement follow the applicable game or betting rules. Check the relevant rules before playing or betting, then use the account or bet list to review the recorded result or settlement.

How do promotions work? A bonus or mission may have its own requirements, restrictions, eligible games or time period. Read the displayed conditions before activation. The Bonuses page explains the general considerations, but the current offer terms apply.

Can I use PalmSlots on a mobile browser? The website is intended for browser use on mobile devices. Mobile Casino covers connection, security and navigation.

Support and safer gambling

How do I contact support? Support is available 24/7 by live chat and at support@palmslots.com. If chat is unavailable, use email. The Contact page explains what details can help support review an issue safely.

How do I request self-exclusion? Contact customercare@palmslots.com. Processing can take up to 10 business days. For an urgent concern, use live chat or support email straight away.

Where can I find help if gambling is difficult? Stop gambling if it creates pressure, do not chase losses and seek independent or professional support in your country. Gamblers Anonymous, Gambling Therapy and GamCare provide support information. Responsible Gambling lists practical ways to set budgets, time limits and breaks.