Privacy Policy

Using a PalmSlots account can involve registration, account-use, payment and verification information. The privacy information shown with the account explains the data relevant in a particular case, why it is needed and the choices or rights presented to the account holder. Read that information alongside the service or account setting you are using.

Account and contact information

Registration and account details help provide access to the account and enable support to deal with an account-specific request. Keep contact details accurate so that account messages can reach you. When contacting support, give only the information needed to explain the issue; passwords, complete card numbers and access codes should never be sent in a message.

Support is available 24/7 by live chat or at support@palmslots.com. If live chat is not available, email is the alternative route. For help with the right support channel, see Contact.

Security, payments and verification

Account information can support sign-in, security, fraud prevention and payment handling. Payment questions are best considered with the current information in the cashier and the guidance on Payments. Available methods and limits can vary, so the account display remains important for a specific transaction.

Additional evidence may be requested as part of an account review or before a withdrawal. The request can involve a photo ID, a selfie with the ID, or a bank statement or utility bill; proof of address is normally expected to be no more than three months old. Until a check is complete, access to a service, payment or withdrawal may be restricted. Read KYC Verification before submitting documents, and use only the intended protected account route.

Cookies and browser choices

Browser cookies can support sessions, security settings and the technical delivery of the website. Some optional categories may support analysis or personalisation and can be subject to the choices shown in the relevant notice. The Cookie Policy explains the distinction and the practical effect of changing browser settings.

Deleting or blocking cookies can remove saved preferences and limit particular functions. Where account or browser settings offer a choice, review it before changing it so that you understand the likely effect on sign-in or preferences.

Keeping your account private

Use a strong, unique password and keep it private. Sign out fully after using a shared device, and do not allow another person to use your account or payment method. These steps reduce the chance that personal account and payment information is exposed.

For privacy-related or account-specific matters, use an official support route. The information available in the account remains the relevant place for the details and options that apply to your individual use.

Before making a privacy request, identify whether it concerns account access, contact details, a payment or verification documents. Explaining the category of the request helps direct it to the appropriate account process without including unnecessary sensitive information.