Contact and help

PalmSlots support is available 24/7 through live chat and at support@palmslots.com. Use the signed-in account or live chat when it is available so the support team can review the relevant account process. If a chat operator is unavailable, send the question by email instead.

Choose the right support route

Live chat or the account contact option is useful for an account-specific question about registration, verification, a payment, withdrawal, a displayed offer or a recorded bet. Email is the appropriate fallback when chat is unavailable. For an urgent self-exclusion matter, use live chat or support email promptly; the separate self-exclusion request is handled through customercare@palmslots.com.

Check the PalmSlots FAQ first for common account and cashier questions. It may help you identify what information support needs without delaying an account-specific request.

Include useful, non-sensitive details

Describe the issue briefly and specifically: for example, an activation email not received, an upload problem, withdrawal processing, a payment method question or unclear bonus conditions. For a payment question, the date, method and details visible in the account can help identify the process. For a betting question, check the bet list and have the relevant recorded details ready.

Never send a password, complete card number, card security code or access code. Use only official PalmSlots account and support routes to submit documents or account details.

Keep a copy of any non-sensitive account details so you can identify the same issue if a follow-up is needed. Do not open a separate account to resolve an access or registration problem.

Find guidance before you contact support

Read KYC Verification for a document request, Payments for deposits or withdrawals, and Bonuses for a displayed promotion. These pages explain the general process, while the account display and support response determine the details for your case.

If gambling is causing pressure or acute distress, stop gambling and seek independent or professional help in your country. Responsible Gambling lists safeguards and support options; account support does not replace professional assistance.